Frequently Asked Questions

Orders

Orders are typically processed within 1–3 business days after purchase. During product launches or promotions, processing times may extend slightly due to higher order volume.

Orders begin processing quickly, but if you contact us within 12 hours of placing your order, we may be able to make changes or cancel the order. Help@zioncases.com

Yes. If you're a retailer, event organizer, or group looking to place a larger order, please contact us for wholesale or bulk pricing options. Apparel@zioncases.com

First check your spam or junk folder. If you still cannot find it, contact our support team and we will resend the confirmation. Help@zioncases.com

Shipping

We currently ship within the United States and may offer international shipping depending on the product and destination.

Shipping times vary depending on your location but typically arrive within 3–7 business days after your order ships.

Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

If your package appears delayed or lost, please contact us and we will work with the carrier to resolve the issue. Help@zioncases.com

Returns & Exchanges

We accept returns for unworn and unused items within 30 days of delivery. Items must be in original condition.

Yes. If you need a different size, contact us and we will help arrange an exchange based on product availability. Help@zioncases.com

Sale or clearance items may be final sale and not eligible for return unless defective.

Please contact us within 7 days of receiving your order with photos and we will make it right.

Sizing & Fit

Each product page includes a size chart to help you determine the best fit.

Most of our apparel is designed with a true-to-size fit, though some styles may have a relaxed or athletic cut.

If you prefer a looser fit, we recommend sizing up.

Product & Materials

Our apparel is typically made from high-quality cotton or cotton-blend fabrics designed for comfort and durability.

For best results:

  • Wash inside out
  • Use cold water
  • Tumble dry low or hang dry

Our designs use high-quality printing methods intended to last through repeated washing when cared for properly.

Brand & Community

Our company was created by collectors who saw a need for apparel that represents the hobby and the community around it.

Yes. We are always open to collaborations with creators, collectors, and hobby personalities. apparel@zioncases.com

Yes. Some of our designs are released in limited quantities or special drops, so once they sell out they may not return.

Contact

You can reach us via email or the contact form on our website, and we typically respond within 24–48 business hours. Help@zioncases.com